Housing Assistant - Allocations (2 Posts)

Location
Cannock, Staffordshire
Salary
Grade C £16,881 - £17,772 per annum
Posted
04 Apr 2018
Closes
20 Apr 2018
Job Ref
CH185
Job Type
Housing
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Housing Assistant – Allocations (2 Posts)

Grade C £16,881 - £17,772 per annum

CH185 –  37 Hours per week

Cannock Chase Council is seeking to recruit an enthusiastic, professional and committed individual to help support the delivery of customer service as part of the Council’s Tenancy Services Section.

Your role will be to assist with the delivery of allocation services in particular the maintenance of waiting lists including processing housing applications and providing housing advice, and provide administration support to the Allocations Team and other Tenancy Services teams when required with agreed service standards and in achieving agreed local performance targets.

You should have previous experience of frontline customer service including face to face interviews, telephone contact and letter writing and have experience of and competent in routine office administration systems.

You should be able to recognise and deal with stressful situations within the work environment and have the ability to use Microsoft Office software such as Word, Excel and Outlook to be able to assist in the compilation of statistics.

You should hold GCSE’s in Mathematics and English at Grade C or above or equivalent vocational or academical experience and you should also be a committed team player who can work on their own initiative to complete tasks and achieve targets.

Previous experience of reception duties and a basic understanding of the Social Housing field of work would be desirable.

To apply for this vacancy online please go to https://cannock.engageats.co.uk/welcome.aspx

Alternatively please telephone 01543 462621 or write to HR Services, Cannock Chase Council, Civic Centre, Beecroft Road, Cannock, Staffordshire, WS11 1BG or e-mail vacancies@cannockchasedc.gov.uk quoting post number CH185.

The closing date for receipt of completed applications is Friday 20th April 2018.

THE COUNCIL IS AN EQUAL OPPORTUNITIES EMPLOYER

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