Contact Centre Support Officer
The role of Contact Centre Support Officer is to act as the first point of contact for Adult Social Care enquiries and provide excellent customer service. The ideal candidate will be expected to process correspondence, assessments and applications received and sent and will also be required to book appointments for officers for telephone or face to face visits in line with agreed procedures. Duties for this role will also include resolving queries through the provision of advice and information and signposting customers to other agencies who can meet their needs.
Sandwell Council will pay all of its employees the current Living Wage rate, as a minimum, from 1 April 2018. The decision to pay a Living Wage supplement will be reviewed on an annual basis.
37 hours per week
This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.
INFORMATION FOR JOB APPLICANTS