Contact Centre Support Officer

Location
Independent Living Team, Enquiry, Oldbury, B69 9EL
Salary
Band C, SCP 14-19 (£16,781 - £18,746 per annum) (£8.70 - £9.72 per hour) plus a Living Wage supplement to £8.75 per hour, payabl
Posted
16 Apr 2018
Closes
24 Apr 2018
Job Ref
SAND000003130
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

Job Summary

The role of Contact Centre Support Officer is to act as the first point of contact for Adult Social Care enquiries and provide excellent customer service. The ideal candidate will be expected to process correspondence, assessments and applications received and sent and will also be required to book appointments for officers for telephone or face to face visits in line with agreed procedures. Duties for this role will also include resolving queries through the provision of advice and information and signposting customers to other agencies who can meet their needs.

Sandwell Council will pay all of its employees the current Living Wage rate, as a minimum, from 1 April 2018. The decision to pay a Living Wage supplement will be reviewed on an annual basis.

Hours

37 hours per week

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

 

Supporting documents
INFORMATION FOR JOB APPLICANTS
JOB DESCRIPTION
PERSONNEL SPECIFICATION

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