Statutory Penalty Investigation Assistant

1 Lancaster Circus Queensway, Birmingham B4 7DQ
£17,007 - £19,446
12 Mar 2019
26 Mar 2019
Job Ref
Job Type
Parking / CCTV
Contract Type
Working Pattern
Statutory Penalty Investigation Assistants (3 Vacancies)

£17,007 - £19,446

1 Lancaster Circus Queensway, Birmingham

Working 36.5 hours per week (Monday to Thursday between 09.00 – 17.00 hours and Friday between 9.00 – 16.00 hours)

Opportunities are being offered to work within a busy team dealing with members of the public who have received Penalty Charge Notices. You will need to:- have experience of working within a pressurised customer environment and possess verbal and written communication skills to a high level; be able to maintain confidentiality, investigate and assess individual circumstances whilst providing accurate advice and guidance in line with the statutory procedure associated with the Traffic Management Act 2004, by telephone or in written form; update information on computer systems to accurately summarise the advice and actions taken, also to work well as part of a team with the ability to be flexible to meet deadlines.

Experience of dealing with telephone enquiries within a busy customer orientated environment, inputting data into a computerised system and undertaking clerical duties.

Able to communicate with the public in a courteous and helpful manner by telephone or in written form.

Able to maintain confidentiality and provide accuracy and attention to detail.

Effective communication skills to fully answer queries and give appropriate advice.

Effective keyboard skills to accurately record information within a pressurised busy environment.

Able to work flexibly as part of a team and demonstrate understanding and commitment to service delivery and customer care.


Right to work in the UK documentation will be fully checked for all applicants. All non UK and non EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.

Supporting documents
Person Specification
Job Description

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