Introductory Tenancy - Housing Officer
Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
We are currently recruiting for a Housing Officer.
You will be responsible for providing an effective and efficient housing management service incorporating all matters of tenancy management, lettings and enforcement in respect of the Council’s Introductory Tenancies.
You will ensure that all Introductory tenancies are monitored closely to ensure that they are being maintained and that tenants are signposted for support as necessary.
To succeed in this role candidates must be self-motivated, highly organised and can demonstrate a high level of empathy and confidence when addressing and working with a wide and diverse range of partners.
Experience in tenancy and estate management is required, along with experience of debt collection, as are excellent communication and customers service skills. You will need to demonstrate initiative, resilience and flexibility as well as being committed to ensuring a high level of customer satisfaction.
You should have
- Recent and relevant experience of housing management duties including allocations
- A basic understanding of housing legislation and law
- Be able to operate a computerised Housing Management system.
- Knowledge of Microsoft Word and Excel
- Be able to demonstrate empathy with customers
- Be able to demonstrate an ability to understand, interpret and make decisions in matters of Housing Policy.
- Have an understanding of the issues of housing, estate management, health and safety and how these impact on the wellbeing of customers and the responsibilities of landlords
- Knowledge of issues affecting tenancy and leasehold management, rights and responsibilities and the enforcement of tenancy and leasehold conditions
- Must have good all round interpersonal skills and ability to deal with people at all levels establishing and meeting need with tact and diplomacy
- Must ensure the diversity of all is respected and valued and addresses the needs of individuals when making decisions.
- Must ensure the diversity of all is respected and valued and addresses the needs of individuals when making decisions. Must ensure the diversity of all is respected and valued and addresses the needs of individuals when making decisions.
- Must be able to withstand pressure and make judgements without rigid attitudes
- Must be self-motivated, assertive but tactful.
- Champions the values of the Council and works across departmental boundaries and actively promotes the knowledge and services of the team
- Must be willing to attend and participate in all relevant training programmes.
- Must have good oral and written communication skills
- Must hold a current driving licence and have access to personal motorised transport which will be used for visiting tenants in their homes and carrying out inspections.
- Must have a good work attendance record.
- Must have a flexible approach to duties and be willing to attend occasional evening meetings.
- To understand and be committed to the Council’s Core Values and Vision
As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.
Fixed Term for 12 months
Interview Date: 12 June 2018
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.Supporting documents
Job Description & Person Specification.pdf
Nuneaton and Bedworth Borough Council Values.pdf