Customer Service Adviser - Level 2

Location
Customer Service Centre, Broadgate, Coventry.
Salary
£18672 - £21693 per annum
Posted
15 May 2018
Closes
06 Jun 2018
Job Ref
COV000011336
Job Type
Customer service
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

Do you get a real buzz from giving excellent customer service?
Are you a great team player and a confident sincere communicator?

Then let’s talk ….

Its 2018 and Customer Services in Coventry has changed, we’ve brought services together so that customers are able to contact us once for all their needs, we’ve improved our self-service options and we see our customers face to face in a new customer services centre in the city centre.

Our customer service centre is open 8.30 – 17.00 Monday to Friday and we have 1 full time position available in our Council Tax team.

Customer Service Adviser Level 2 – starting salary £18,672

We have one full time position available on a 12 month fixed term contract.

You will be part of a team answering customer enquiries about Council tax. This is a contact centre environment and will involve handling telephone enquiries as well as meeting customers directly in our customer service centre.

You will need excellent customer service skills; in particular listening and communicating confidently. You will be dealing with a diverse range of customers and need empathy, understanding and patience to be able to assist people effectively. You will also need the ability to cope in a fast-paced environment.

Full training will be provided but knowledge of benefits would be an advantage.

Keen to join the team? Please complete an application form, tell us about your previous experience and where you have used your skills to shine. The closing date is 4th June 2018, we’ll shortlist week commencing 5th June and look to hold an assessment centre the following week.

If you aren’t sure or have some questions we’d be happy to talk to you, call one of the management team on 02476 786639 / 02476 787605 for an informal conversation.

Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply

Working Pattern

37 Hours per week

Equalities Statement

Coventry City Council is clear about its responsibilities in embracing diversity and ensuring we recruit people of a high calibre on the basis of their skills, abilities, and experience. As such we welcome applications from a diverse range of candidates.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible

Supporting documents
Job Description and person Specification.pdf

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