Independent Living Team Coordinator

Working in a countywide team - HR base will be agreed on appointment
£18,672 - £20,541 per annum
23 May 2018
08 Jun 2018
Job Ref
Contract Type
Full time permanent
Working Pattern

The Council are committed to helping people to make their own informed choices about how, where and when they access the support they need for a better life. Direct Payments offers greater choice to customers and carers who receive a Personal Budget. The Independent Living Team are a small county wide team who act as the centralised point of contact for people who are in receipt of Direct Payments. 

The Role

This is an exciting opportunity and the post will present you with the opportunity to contribute and gain a good understanding of the principles and process of Direct Payments by working in the councils Independent Living Team. Your role will be to ensure that you gather all the information required on receipt of a referral from the Adult Social Care Teams and the SEND(childrens)team and process the payment in a timely and efficient manner. You will also raise awareness and support Direct Payment customers and staff to increase their knowledge of Direct Payments by providing advice, guidance and signpost people to the relevant information. You will also attend and take part in staff and customer workshops. The post whilst based in one location will require you to travel to other workbases from time to time to meet business requirements. 

Key Requirements

Experience or willingness to learn a complex financial system and be able to undertake financial calculations, tasks and process this information. Be able to operate a range of efficient administration systems and procedures that support the operation of this service area. An ability to use own initiative and prioritise workloads in a busy environment working to deadlines. Proven ability in making a contribution to a Team environment. An ability to accurately record, maintain, store, gather information and provide management with required data as requested in a timely manner. A Professional attitude and commitment to providing a high standard of customer service. A proven ability to communicate in a variety of ways with members of the public, internal; partners and external organisations to be able to resolve issues relating to wide range of personal budget and direct payment related enquires. A high level of keyboard/word processing skills and a sound knowledge of computer systems and packages including Word and Excel. Good numeracy and literacy skills, GCSE grade C or above in English and Maths or equivalent. Commitment to own development with willingness and ability to attend training sessions and meetings as required. Especially in relation to direct payments and other forms of self-directed support A commitment to anti-discriminatory practices in employment, training and service delivery. All members of staff must take personal responsibility for implementing the Department’s Race Equality strategy. To ensure that health and safety responsibilities are carried out in accordance with the Department’s Health and Safety policy and procedures. To respect and maintain confidentiality of information. Desirable Criteria Basic awareness of direct payments and self-directed support. A sound knowledge of client database system's ie Mosaic and the Councils financial system Agresso. European Computer Driving Licence qualification or equivalent. Prior experience of calculating and paying Direct Payments.

Please see the job description for more information.

Additional Information & How to Apply

Please contact Lesley Kendall 01926413908 or email

Closing Date: 6th June 2018

Interview Date: 19th June 2018

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

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Rewards & Benefits of working for Warwickshire

It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).

Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.

As if that wasn’t enough, you’ll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development.

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We welcome applications from everyone and value diversity in our workforce.

Supporting documents
Job Description and Person Specification

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