SIMS Support Officer

Capita Plc
Birmingham, West Midlands
17 May 2018
14 Jun 2018
Contract Type
Working Pattern
Term time

SIMS Support Officer

Location: Stafford

Principle Responsibilities

The post holder is responsible for providing quality support services for school management and administration ICT systems, particularly SIMS software.  SIMS is the primary Management information system used by supported schools and is critical in their day to day operation.  SIMS includes modules that provide Financial Management, Pupil Assessment, Timetable/Resource Planning, Examination co-ordination and Pupil Attendance management.

The role is both reactive and pro-active.  It involves dealing with queries and problem solving.  The post holder will work as part of a team and, on occasion, will be involved in the evaluation and implementation of new modules in all SIMS supported schools.

Link2ICT has over 150 staff providing services to over 1,000 schools across the country, including all aspects of technical services, professional services and software development. Link2ICT occupies a niche in the ICT market, specialising in the deployment and usage of end to end ICT solutions within educational environments, covering learners of all ages from nursery through to adult education. Our aspiration is to use ICT to improve the achievement of all learners.


  • Help to promote Link2ICT services to increase the customer base and income levels.
  • Ensure the provision of high quality SIMS Application advice and support services for all schools.
  • Achieve targets relating to the quality of services delivered to schools.
  • Keep abreast of developments of the SIMS software and DfE regulations.


  • To be able to work collectively with the MIS team to deliver business plan targets.
  • Is open and honest and involves the team in decision making.
  • Has the ability to understand the customer using a variety of styles that match the need.


  • To have a working knowledge and understanding of SIMS software.
  • To have knowledge of Microsoft Office, particularly Word and Excel, to support schools in their use of SIMS reporting.
  • Maintain an awareness of the services and technological developments and advise customers (and or partners) accordingly.
  • Ensure effective communication with schools, including contributing articles for termly News Bulletins.
  • Deliver training on a one to one basis as required to a wide range of ability levels.
  • Assist with appropriate communication to customers and users where there are problems with, or changes to, the delivery of their ICT services.
  • Complete day to day tasks within specified time as well as prioritising own workload.
  • Assist with the process of analysing the training needs for staff in schools.
  • Such other duties as may arise in connection with the activities mentioned above.

Essential Skills

  • Proven experience in a related role
  • Working knowledge of SIMS core modules
  • Proven ability to successfully motivate self and others
  • Committed to customer focused service delivery
  • Clear written and oral communication skills for any audience
  • Excellent analytical and problem-solving skills
  • Committed to working flexibility to cover the duties of the service
  • Ability to build successful customer relationships
  • Professional approach with a positive attitude to delivering high quality work

Desirable skills

  • Awareness of relevant legislation, statutory obligations and national ICT Strategies relating to educational establishments
  • Experience of SIMS specialist modules
  • Knowledge of SQL software
  • Current and clean full driving licence and use of a car.

The successful applicant will require security clearance (i.e. DBS checked)

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