Initial Referral Officer – SS40718

Location
Walsall Borough
Salary
G4 £18,145 - £20,338 per annum
Posted
17 May 2018
Closes
08 Jun 2018
Job Ref
WALS000003567
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Initial Referral Officer – SS40718
G4 £18,145 - £20,338 per annum
Full-Time/ Permanent Post

Location: Walsall Borough

Working within a multi-functional integrated team, you will support with the delivery of a one stop service to citizens wishing to access services. Acting as a single point of contact to Adult Social Care, you will provide advice and guidance on a range of general and emergency enquires.

Experience of working with advanced telephone and IT systems within a call handling setting is required as is a familiarity of working in an adult social care and health setting (supervisory role). As part of out IT systems at Walsall Council, we use MOSAIC.

The ideal candidate will be self-motivated, and able to work with minimal supervision. You will need to manage your time effectively, work well under pressure and be able to take control of difficult situations.

Candidates will be expected to complete a typing test at the time of the interview.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.  The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. 

Closing Date:   Friday 8th June 2018

Interviews to be Held:  To be Arranged

 

Supporting documents
Information For Applicants
Job Description & Employee Specification

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