Senior Customer Services Assistant - Warwickshire Libraries

Stratford Library, 12 Henley Street, Stratford Upon Avon, Warwickshire, CV37 6PZ
Full time £18,672 - £20,541 pa; Part time £8,770 - £9,648 pa
21 May 2018
05 Jun 2018
Job Ref
Contract Type
Working Pattern
Part Time

The Role

17.38 Hours per Week

This role is based at Stratford Library where as Senior Customer Services Assistants you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering effective services to customers, ensuring a positive experience for customers of all ages. This will include assisting customers with enquires, the promotion of books, reading and events as well as giving ICT assistance. 

You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories, as part of your line manager duties you will also need to lead by example and encourage other colleagues with these activities. 

ICT plays a big role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquires, giving hands on advice & carrying out administrative duties. 
You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/ maintenance issues.

Working hours - Tuesdays & Wednesdays 8:30-5:00, alternate Saturdays 10:00-3:15. 
Sundays as required at Leamington Library, enhanced rates of pay for Sunday working, plus time of in lieu. 
Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on a Saturday and specific sites also on Sunday. Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.

Key Requirements

  • 4 GCSE passes, grade C or above or equivalent, to include English and Maths. 
  • A flexible approach to working hours including Saturdays, & Sundays as required at Leamington Library. You may also be required to work across any of our local libraries. 
  • Experience of working with members of the public in a customer service environment. 
  • Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services. 
  • Ability to share enthusiasm and knowledge of books and reading with customers 
  • Ability and willingness to create and deliver promotional activities for customers of all ages. 
  • Ability to participate effectively in the recruitment, selection, induction, appraisal, training, motivation and supervision of staff. 

For further information please see the attached Job Description & Person Specification.

Additional Information & How to Apply

This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

For further information about the role please contact the hiring manager: Charlotte Jackson on 01926 742745 or 

Closing Date: 3rd June 2018

Interview Date: 15th June 2018

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on, including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.

Rewards & Benefits of working for Warwickshire

It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).

Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.

As if that wasn’t enough, you’ll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development.

We welcome applications from everyone and value diversity in our workforce.

Supporting documents
Job Description and Person Specification

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