ICT Desktop Support Analyst

One Friargate, Coventry. CV1 2GN
£21074 - £26470 per annum
28 Jun 2018
17 Aug 2018
Job Ref
Contract Type
Full time permanent
Working Pattern

Non-stop, interesting, challenging and never dull. That's our Corporate ICT delivery in a nutshell. Whether we're providing ICT for a member of the team who needs to do nothing more complicated than send an email, or to someone who is designing and developing highly-complex systems, we provide the highest-quality service to everyone.

About you:

As an ICT Desktop Support Analyst you will manage and delivering the computer systems and networks of ICT services provided across Coventry City Council and Schools. You will be required to install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
You will have a strong technical background in software and operating systems and the ability to think logically whilst providing great Customer Service.

In this role, you will be working with technologies such as the System Centre suite focusing on System Centre Configuration Manager, Solus 3 and Kaseya.

Our team:

We are innovators in the use of ICT technology in the public sector, and are at the cutting edge of the implementation of new technology to give staff across the Council an effective and agile ICT platform that can be used from any location. We actively encourage our staff to be innovative in the use of technology. Recently our previous Assistant Director has been recognised as one of the leading top 100 CIOs in the country, further demonstrating how Coventry ICT strives to deliver excellent service and cutting edge technology.


In return, we can offer you an excellent pension scheme, childcare vouchers, 'MyCar' scheme, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Work pattern:

37 hours per week

Interview date:

29th/30th August 2018

Equalities Statement

Coventry City Council is clear about its responsibilities in embracing diversity and ensuring we recruit people of a high calibre on the basis of their skills, abilities, and experience. As such we welcome applications from a diverse range of candidates.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

How to apply:

Please apply online including your most recent CV and covering letter demonstrating your skills for the above role.

Supporting documents
Job Description and Person Specification.pdf

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