Customer Services Assistant

£18,672 - £20,541
01 Aug 2018
17 Aug 2018
Job Ref
Contract Type
Full time permanent
Working Pattern

GRADE 4 (£18672.00 – £20541.00)

1.5 POST

PERMANENT POST 37 hour and 18.5 hour

An exciting opportunity has arisen to appoint a Customer Services Assistant within the Fund’s Customer Services team.

The West Midlands Pension Fund is a Local Government Pension Fund based in Wolverhampton, West Midlands. The Fund is one of the UK’s largest pension funds, managing and administering the pension interest of our members and scheme employers. We currently have over 280,000 scheme members, 600 employers with £15bn of assets under management.

We are seeking to recruit to a Customer Services Assistant who will be based on our Customer Services team. This rewarding and challenging role will involve communicating with a variety of customers on a daily basis, the majority of which will be members of the scheme.

The responsibilities will include:-

• Efficiently and accurately answering customer enquiries received either via phone, letter, email or web communication

• Resolving face to face customer enquiries in our reception area, as and when required

• Completing processes within our pension administration software

• Providing a comprehensive and professional customer service, working flexibly to achieve targets

We are looking for someone with excellent customer service skills, the ability to work efficiently using our IT programmes and proven experience of working in a customer facing environment. You will be responsible for communicating effectively with both internal and external stakeholders on all levels whilst managing your workload proactively to ensure deadlines and targets are met.

For more information or an informal discussion regarding this post please contact Annie Egginton on 01902 551360 or email

To apply for this post please visit the following website:-

We will notify you of the outcome of your application as soon as possible after the closing date.

Supporting documents
Job Description & Personnel Specification

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