Monitoring & Response Officer

Jackson road, Holbrooks Lane, Coventry.
£18,672-£21,693 (plus 20% shift allowance)
11 Jul 2018
26 Jul 2018
Job Ref
Contract Type
Full time permanent
Working Pattern
Shift work
Coventry City Council are looking for Monitoring and Response Officers to join our 24/7 Monitoring and Response Service. The Monitoring and Response Service is the sercurity arm of Coventry City Council and our services include responding to Fire, Intruder, and Panic Alarms, CCTV monitoring, keyholding, and responding to Coventry’s Telecare Service. The team also support the Council’s response to emergencies in the City.

Team work is really vital to us, so its important that all our Monitoring and Response Officers can work well as part of a team, but we also ask that officers can take their own initiative. A Montioring and Response Officer works with members of the public, the police, and fire service and a wide variety of Coventry City departments so we need someone with good communication skills and good IT and keyboard skills.

The Monitoring Response officer’s job is varied as not only do our officers work in our control room operating CCTV and alarms systems, but they also undertake patrolling duties and respond to emergencies in the city. So we need flexible officers who like variety in their work.

If this sounds interesting to you we would love to hear from you.

The post holder will also be subject to pre-employment screening in accordance with BS7858:2012. They will also be screened in accordance with the Disclosure an Barring Service. Offers of employment can only be made on condition of successfully passing the screening process.


In return, we can offer you an excellent pension scheme, childcare vouchers, 'MyCar' scheme, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Working Pattern

12 hour shift system – 3 days on dayshift (7am-7pm) followed by three rest days , and then 3 nightshifts (7am – 7pm)

Interview Date

9th August 2018

Equalities Statement

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition..

Key Requirements

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers

Please note we will communicate any interview arrangements with you via email, so please check your email (including Spam/Junk) and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

Supporting documents
Job Description and Person Specification.pdf