Call Centre Manager - Access and Telecare

Brierley Hill Health & Social Care Centre
£37,676 to £40,454 per annum
12 Jul 2018
28 Jul 2018
Job Ref
Job Type
Social care
Contract Type
Working Pattern

Call Centre Manager for Access Single Point of Access (SPA) and Dudley Telecare Services

Dudley Adult Social Care are looking for an experienced Call Centre Manager to take responsibility for Customer Service Officers, who staff all communication channels for people contacting Adult Social Care, and to manage an established Telecare Service. The Telecare Service provides a hub for all referrals for technology and managing a falls responder service that supports people back up when not injured. The Telecare Service monitors all emergency calls into the centre 24/7 and provides a response to all Corporate Calls out of hours.

The successful applicant will need experience in managing similar communication centres and of supporting a number of service areas in screening calls, providing an appropriate, effective response by ensuring staff are trained in all new delivery systems to be used by the Access SPA and Telecare services. The successful applicant will also be required to provide out of hours management support (part of a rota with other managers) for staff working 24/7.

This post is subject to the DBS checking process – enhanced check.

For further information or an informal chat please contact Marie Spittle, Head of Service – Access & Prevention on 01384 817274 or via email:

NB. We reserve the right to close vacancies prior to the advertised date if a large number of applications are received.

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Supporting documents
Job Description and Person Specification

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