PRIMARY JOB FUNCTION
To assist the Project team and support energy related schemes and services, the main focus of the role to include fronting the telephone advice line. You will be an integral part of our team ensuring that our office operations run smoothly and are successful in supporting our daily charitable activities.
The role will involve carrying out a range of technical and clerical support tasks to deliver a quality service to the Act on Energy team and to customers within our agreed service standards. You must be organised, competent and professional with phenomenal communication skills. You will be comfortable dealing with people over the telephone and able to carry out the relevant administrative duties with accuracy and speed. The goal is to ensure that office operations post telephone enquiries are efficiently dealt with and add maximum value to the charity.
DUTIES AND RESPONSIBILITIES
- Responsibility as 1st in line Telephone & Energy Advisor supporting the customer and project team on a day to day basis.
- Assist the Project Manager and team with the delivery of energy efficiency schemes such as ECO.
- To assist when required with event planning and attendance at such public events.
- To work in an environment where managing continual interruptions and conflicting demands can cause high levels of pressure.
- The production of documents to a high standard of accuracy and presentation using the software provided. This will include the production of letters and information advice and guidance.
- Maintain high standards when managing conﬁdential information, complying with Act on Energy’s General Data Protection Procedures GDPR and legal requirements ensuring security, integrity and confidentiality of data.
- To assist when required to help service various formal meetings, including; organising venues, issuing invites and minute taking, the production of accurate records and the distribution of reports within agreed time scales.
- To achieve agreed outcomes and outputs, and personal appraisal targets, as agreed by line manager
- To be committed to the Act on Energy’s core values of public service, quality, equality, empowerment and to demonstrate this commitment in the way duties are carried out.
- To ensure that all duties are undertaken with due regard and compliance with the General Data protection Act 2018 and other legislation
- To carry out duties and responsibilities in accordance with Act on Energy’s Health and Safety Policy and relevant Health and Safety legislation
- The post holder is expected to work some weekends and evenings as required
- Ability to communicate effectively both orally and in writing
- Liaise with the Public, Local Authorities and other bodies as required
The person specification is a picture of skills, knowledge and experience required to carry out the job. It will also be used in the short-listing and interview process for this post.
You should demonstrate on your application form how you meet each of the following essential criteria. Please ensure that you address each one of the criteria as this will be used to assess your suitability for the post.
- Education: high standard of education
- Analytical skills, with an aptitude for problem solving, negotiation and conflict resolution.
- Ability to communicate verbally and in writing across a range of different audiences.
- Skill in managing competing priorities over sustained periods of time, making judgements and adapting to changing circumstances and priorities.
- Evidence of excellent customer service skills and the achievement of high quality services
- Demonstrate accurate numerical skills and have an eye for detail when processing information
- Ability to process information during a meeting and create accurate minutes
- Ability to work independently, with minimal supervision.
- Working within a team, preferably in an office environment
- Flexible approach – demonstrating ability to respond positively to changes in allocation of work at short notice to set deadlines
- Commitment to equal opportunities and anti-discriminatory practice and to work with a diverse customer base.
- Excellent Computer skills including Microsoft word and excel
- Driving licence and own car to use
- Knowledge of domestic sustainable energy and affordable warmth issues
- Knowledge and experience of housing, health and social care services and practice
- Good general knowledge of energy infrastructure in UK
- Experience of working in, or in support of, local or other statutory authorities
- Enthusiasm and commitment to environmental and social welfare objectives
- A flexible, dynamic and creative approach
- Other IT skills
Proposed Salary range:- £16,380 - £17,690 full time position depending on experience
Part time considered - minimum 20 hours per week
Office Working Hours – Monday to Friday between 9:00am & 5:00pm – Occasional weekend work required
Closing Date for applications midday Friday 17th August 2018
Please return your completed application by post or email to:
Act on Energy,
15 Enterprise Centre,
Warwick Enterprise Park,
Or email: email@example.com