Central Control Room Daytime Supervisor Night Time Security Team

5 Holt Court Heneage Street West Birmingham B7 4AX
02 Aug 2018
18 Aug 2018
Job Ref
Job Type
Customer service
Contract Type
Working Pattern

Winners of the Chamberlin Team Award 2015.
The central control room is part of the Night Time Security Service, providing a 365days x 24hrs x 7 days per week door entry and individual property intercom service to one hundred plus tower blocks across the city of Birmingham.

The Supervisor is responsible for the Monday to Friday day time operation of the Night Time Security 365 x 24hr x 7 days per week control room based at Holt Court. Managing staff rota’s, approving annual leave request, providing on the job guidance and support to the team.
Completing 121 and appraisals, monitoring staff performance/setting targets for improvement and learning objectives, absence management in line with policy and procedure.

Key requirements

Organisational skills.

Flexible work approach.

Professional approach.

Strong written and verbal communication skills.

Excellent problem solving skills.

Skills & experience

Experience of supervising a team of staff.

Experience knowledge of providing a 365 x 24hr x 7 days per week service.

Experience of dealing with difficult situations in a sensitive manner.

Experience of working with customers/members of the public on a face to face basis.

Supporting documents
Job Description and Person Specification

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