Customer Liaison Officer
Hours: 37.0 Hours per Week
We are looking for an enthusiastic professional with a commitment to the development of excellent relationships with customers, staff and all other stakeholders.
With experience in either Social Housing or the Commercial property sector, the successful candidate will be enthusiastic, seeking a challenge and have the drive and determination to provide exceptional customer service.
You will work with a team of experienced customer liaison officers delivering a holistic customer focused support service that not only meets the needs of our internal and external customers, but in doing so adds value to our organisation and wider society.
Reporting directly to the Customer Liaison Team Leader you will work with your team and colleagues to meet the agenda for customer consultation and support in relation to planned Major Investment works, Responsive Repairs and Customer Engagement championing our all inclusive approach.
There couldn’t be a better time to join a progressive and forward thinking organisation that operates with a financial head and a social heart. If you view customer service with broad horizons, understand the local area, have a passion for your work, have excellent communication skills and want to make a difference then we really would like to hear from you.
Please note we do not accept CVs.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Not Required.
Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.
Customer Liaison Officer JD.doc