Customer Support Analyst

Location
Saltisford Office Park, Ansell Way, Warwick, CV34 4UL
Salary
£25,463 - £28,221 per annum
Posted
26 Jul 2018
Closes
19 Aug 2018
Job Ref
WARW000004358
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

Warwickshire is currently undertaking an exciting period of transformation. Technology is central to this and we have recently implemented a new social care system which is central to transforming the way we support vulnerable people. We are now looking to expand the team responsible for configuring and supporting the system and are looking for motivated individuals looking to build on their systems configuration and development experience. You will be working across Adults and Children's Social care translating their requirements into new system functionality, so the work will be varied. As part of the team we can offer a friendly environment, a variety of development opportunities and flexible working arrangements. 

The Role

37.0 Hours per Week

Fixed term contract until 31 March 2020

Joining our team you’ll be delivering proactive and enabling support to users of our care recording system - including the delivery of advanced system administration, provision of clear guidance and e-learning and improvements to the system that will embed practice in the business. 

Key Requirements

You will need to have the ability to analyse and interpret information provided by users to determine appropriate solutions, along with hands on experience of configuring or administering workflow systems. 

As you’ll be managing a variety of relationships with different stakeholders, it’s important you have good communication skills and can work on your own initiative. 

Good planning, time management and organisation skills are key for this role and you should be used to working under pressure to meet deadlines allowing flexibility and resilience. 

For further details please see the attached Job Description and Person Specification. 

 

Additional Information & How to Apply

For further information about the role please contact the hiring manager: Imelda Cooke - (01926) 743045

Closing Date: 17 August 2018

Interview Date: 12 September 2018

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on recruitment@warwickshire.gov.uk, including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.


For updates on our latest recruitment news and vacancies follow us on https://twitter.com/wccjobs 

   

We welcome applications from everyone and value diversity in our workforce.

Supporting documents
Job Description and Person Specification

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