IFM Helpdesk Officer – Ref RT35118

Location
Civic Centre, Walsall
Salary
G4 £18,145 - £20,338 per annum
Posted
31 Jul 2018
Closes
02 Sep 2018
Job Ref
WALS000003648
Contract Type
Fixed Term Contract
Working Pattern
See advert details
Hours
Full-Time

IFM Helpdesk Officer – Ref RT35118
G4 £18,145 - £20,338 per annum

3 Year Fixed Term Position

The purpose of this role is to deliver an excellent customer focused service, providing comprehensive, efficient and professional support to Integrated Facilities Management Team.  Focussing on delivering the Helpdesk facility of Report a Problem for all corporate buildings and to maintain financial records and invoice tracking for all maintenance related works. 

One of the key special conditions attached to this role is to provide assistance/cover as and when required across the team and discretion and confidentiality must be maintained at all times. 

The successful candidate will need experience in customer service operating a first point of contact telephony helpdesk centre and experience in the use of IT applications. You must also hold GSCE’s Grade A to C or equivalent including Maths and English Language, NVQ level 3 in administration or a similar discipline/equivalent experience. 

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. 

Closing date for applications: Friday 31st August 2018 

Interviews to take place: Monday 10th September 2018

Supporting documents
Job Description & Employee Specification
Information For Applicants

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