Financial Operations Support Assistant
Are you looking for a role in a small but busy team, that has been transforming the way it provides its service to Adult Social Care clients? If you are, this could be the ideal role for you.
Financial Operations Support Assistants require excellent interpersonal skills, the ability to organise and prioritise their own workload with minimal supervision. The role involves problem solving by analysing information on different computer systems and responding to all telephone and written enquiries, as well as resolving client invoice queries and disputes. The ability to remain calm and focussed on the task to be completed is essential as you will be dealing with a wide range of internal and external customers.
The role involves inputting financial assessment information in to the Adult Social Care computer system Caredirector and notifying clients of charges for residential care, home care packages and Housing with Care. We also provide information and advice about how charges are calculated in line with Department of Health's Care and Statutory Support guidance as well as the City Council's non-residential charging policy.
Knowledge of welfare benefits such as Pension Credit, Employment and Support Allowance, Attendance Allowance, Disability Living Allowance, Personal Independence Allowance as well as Housing Benefit and Council Tax Support would be an advantage.
37 hours a week
21st September 2018
Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.
We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.
This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
This post is covered by the Code of Practice on the English language fluency for public sector workers.
Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.
This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.
Job Description and Person Specification.pdf