Senior Housing Review and Communications Officer

Broadgate House - Customer Service Centre
£25,463 - £31,401 per annum
03 Aug 2018
15 Aug 2018
Job Ref
Job Type
Contract Type
Fixed Term Contract
Working Pattern

Do you get real satisfaction from helping people during times of need?

Are you a great communicator, negotiator and able to connect with people from all backgrounds?

Then let’s talk ….

A major change in Housing legislation sees the Homelessness Reduction Act come into force from 1st April 2018. This has created the need to introduce a brand new team focussed on preventing homelessness. You will need the ability to be creative and solution focussed to ensure we are offering practical relevant advice and guidance to everyone with a housing need.

To review cases and decisions by Housing and Homelessness Prevention Officers ensuring that legislation has been correctly applied.

You will need excellent written and oral communication skills, along with the ability to manage your own workload within specific time frames.

You will be investigating cases and complaints so should be confident in questioning both team members and customers alike before coming to a decision.

Knowledge of Housing and Homelessness legislation is essential.

Working Pattern
37 hours per week - fixed term until 2020

Interview date: Week commencing 20th August 2018

Equalities Statement
Coventry City Council is clear about its responsibilities in embracing diversity and ensuring we recruit people of a high calibre on the basis of their skills, abilities, and experience. As such we welcome applications from a diverse range of candidates.

Key Requirements
This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

Supporting documents
Job Description and Person Specification

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