Operational Support Officer

Malvern Hills District Council Depot, Pendragon Close, Malvern
£18,672 - £20,541
08 Aug 2018
29 Aug 2018
Job Ref
Contract Type
Working Pattern

Malvern Hills District Council is a small, progressive local authority, situated in one of the Country's most attractive areas, offering excellent conditions of service and a high quality of life.

Our busy Environmental Services depot is now looking for a confident and organised Operational Support Officer to join the team.

Operational Support Officer
Full Time – 37 hours per week
Salary - £18,672 - £20,541

We are looking for an efficient, confident and organised individual to join our busy team providing high level business and administrative support to our Environmental Services Depot based in Malvern Link. The Operational Support Officer will be required to ensure safe, efficient and customer focused delivery of operational services in accordance with the Council’s corporate objectives and targets.

You will be experienced in providing efficient and effective administration and business support and ideally will have experience in:

- Maintaining accurate and up to date records through the use of I.T systems.

- Answering telephone and email queries in a timely, professional and calm manner.

- Raising purchase orders

- Dealing with financial queries relating to purchases.

- Providing HR related support for staff

- Stock management of equipment

- General administrative duties – filing, photocopying, scanning etc.


We are looking for someone with excellent IT skills (particularly using MS Office applications such as MS Excel) who comes from a Customer Service background and is able to hit the ground running.

You will be able to demonstrate evidence of:

  • Previous experience of providing administrative support to a multi disciplinary organisation
  • Experience of dealing with members of the public in a professional capacity.
  • Experience in financial administration (desirable)
  • A flexible approach to a variety of work
  • Good interpersonal skills
  • Excellent written communication skills.
  • Effective and confident written and oral communications skills
  • The ability to work as part of a team
  • Strong customer focus
  • Commitment to improving services
  • Flexibility and adaptability
  • Motivated, realistic and positive
  • Ability to deal with confidential matters sensitively
  • Excellent organisational skills
  • Excellent team working skills

Full UK Driving Licence is desirable

For further information or for an informal chat about this opportunity, please call Tim Lewis, Development and Support Resources Officer on 01684 862385 or email tim.lewis@malvernhills.gov.uk.

Closing Date: 27 August 2018

Interview Date: 3 September 2018

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Employee Benefits
Job Description and Person Specification

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