Customer Service Advisor – One Stop Shop

See advert for details
£18,672 - £20,541
22 Oct 2018
13 Nov 2018
Job Ref
Job Type
Customer service
Contract Type
Working Pattern

The Role

37 hours per week
You will be expected to work Saturdays on a rota basis and work across all 3 sites.

Shire Hall 
CV34 4RL

Riverside House 
Milverton Hill 
Leamington Spa 
CV32 5HZ

Kenilworth Library 
Smalley Place 

Salary = £18,672 - £20,541

As part of a dedicated team you will ensure the delivery of a first class and professional front line service. From answering complex enquiries about Council services to delivering library and reception services, work at Warwickshire Direct is always challenging and exciting.

Our ideal candidate will have the ability to be flexible and demonstrate a positive attitude to change. Is this you?

Key Requirements

  • 4 GCSE passes, grade C or above or equivalent, to include English and Maths. 
  • Courteous and effective communication skills by on the phone and in person
  • Experience of working with the general public 
  • A commitment to excellent customer service
  • You will be able to work under pressure

For further information please see the attached Job Description & Person Specification.

Additional Information & How to Apply

For further information about the role please contact the hiring manager: Ruth Jones on T: 01926 748910 or E:

Closing Date: 11th November 2018

Interview Date: 26th November 2018

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on, including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.


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We welcome applications from everyone and value diversity in our workforce.

Supporting documents
Job Description & Person Specification

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