Housing Needs Advisor

Location
Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1PT
Salary
£23,866 - £27,358
Posted
04 Sep 2018
Closes
18 Sep 2018
Job Ref
HR0000000310
Job Type
Housing
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

The Joint Housing Service is hosted at Wychavon District Council offices in Pershore, providing a housing service across both Malvern Hills and Wychavon councils. The service provides a wide range of housing related service provision within a growing team.

Working in housing can be incredibly rewarding as you can make a real difference to peoples’ lives. Due an internal promotion, we currently have an excellent opportunity for an experienced housing professional to join our team.

Housing Needs Advisor
Fixed term contract to September 2020
£23,866 - £27,358 per annum

The role will focus on the following areas:-

  • Supporting and advising customers with housing enquiries and options
  • Assessing housing needs and providing professional housing advice.
  • Ensuring housing applications are processed appropriately
  • Working with customers to achieve housing solutions to meet their needs
  • The prevention and relief of homelessness
  • Investigating cases where homelessness cannot be prevented
  • Advising, investigating and determining on complex issues with a high focus on working with partners

To succeed in this role you will need:

  • To be customer focused and dedicated to providing an excellent service
  • Have previous experience of working in a housing or customer service environment
  • Be a team player
  • Have good I.T. skills
  • To be able to prioritise a varied workload
  • To be able to deal with difficult situations in a calm and caring manner
  • To have a good level of numeracy and literacy skills
  • To have a detailed knowledge of housing related legislation

For further information about the role, please contact Elaine Salter, Housing Services Manager on 01386 565241 or Gay Lloyd, Principal Housing Officer on 01386 565292

Closing date: 16th September 2018

Interview date: 4th October 2018

Supporting documents
Employee Benefits
Job Description & Person Specification

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