Discretionary Grants and Awards Officer
We currently have a vacancy within the Discretionary Grants Team located within the Revenues and Benefits service.
The team provide specialised advice and support to enable customers to access additional welfare provision within Coventry. If you have a passion for helping people and delivering great customer service, you could be just what we’re looking for.
The role includes:
• Customer service, face to face and telephone contact.
• Processing claims for discretionary grants and awards
• Assessing income and expenditure to help customers develop a budgeting plan. Identifying other funding available to maximise their income. Where appropriate you may need to contact other organisation to agree payment plans and refer for additional advice and services.
• Ensuring that claim forms are completed fully and accurately and all information has been received in accordance with appropriate policy and procedures
• Deciding and issuing awards and notifying customers in line with the relevant regulations, policy and procedures.
• Carrying out reviews of decisions if requested.
Please see attached job description for full details.
To help improve our service further, we are looking for a dynamic individual who has excellent numeracy and literacy skills. You will need to have highly developed communication skills and be able to easily establish rapport with customers. The ability to organise and prioritise your own work is also essential.
Training and development
Knowledge of Housing Benefits and welfare reform would be an advantage.
You will take part in our in-house training and also learn on the job from experienced staff. Training will usually cover service standards, technical knowledge, procedures and regulatory guidelines.
This is a very rewarding position where you will be supporting customers to overcome financial difficulties. You must be able to talk openly with customers in a warm and friendly manner. So, if you are a customer focused professional, with excellent communication and IT skills who is also team focused, we would like to hear from you.
Previous applicants need not apply
37 hours per week
8th & 9th November 2018
In return, we can offer you an excellent pension scheme, childcare vouchers, 'MyCar' scheme, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.
Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.
We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
This post is covered by the Code of Practice on the English language fluency for public sector workers.
When recruiting we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here
Please note we will communicate any interview arrangements with you via email, so please check your email (including Spam/Junk) and WMJobs account on a regular basis after submitting your application.Supporting documents
Job Description and Person Specification.pdf