Revenues Officer (2 Posts) - Apprenticeship for 18 months
This is a great opportunity to join a busy, dynamic team and work with experienced employees who will support you in starting your future career.
The Revenues Team are responsible for billing and collecting over £160m a year in Council Tax and Business Rates. It is our responsibility to ensure we are billing the correct customer for the correct timeframe at the correct property. We receive in excess of 60,000 pieces of work from our customers in the year, all which need to be processed in a timely manner.
This demanding role includes;
- Maintaining the billing system to ensure it is always correct
- Applying relevant discounts and exemptions where relevant
- Resolving enquires and issues from customers
- Ensuring records are updated accurately and promptly
- Liaising with customers (internal and external) on the telephone, via e-mail or in writing.
The successful candidate will be enthusiastic, conscientious, self-motivated, have great organisational skills and excellent written and verbal communication skills as well as the ability to plan and prioritise effectively to meet deadlines.
The post offers the opportunity to study towards a Level 2 or Level 3 in Business Administration; no experience is necessary as full training will be provided to the successful candidate. Qualifications required are 5 GCSEs, grades A-C, including Maths and English or equivalent qualification or experience, ICT Literate including knowledge of the main Microsoft Office package.
If you are organised and committed to providing excellent customer service, then this could be the job for you.
For an informal chat about this vacancy please contact Elisabeth or Manjit on 01926 456058.