Customer Service Advisors

Stafford, Staffordshire
Scale (1 – 3) £16,394 - £18,672 per annum
11 Oct 2018
23 Oct 2018
Job Ref
Contract Type
Full time permanent
Working Pattern

Are you looking to use your skills to deliver customer focused efficient services?

Do you want to be part of a team that puts the ‘customer first’?

Do you want to work for a Council that has ambitious plans to transform the way we deliver services?

If you answered yes to the above then you could be just what we are looking for.

Stafford Borough Council is looking for enthusiastic, self-motivated and committed team players to join our Contact Centre Team.

You will require good communication skills and experience in using electronic systems, including the recording and inputting of information. We’ll need you to assess and resolve requests/enquiries from the public, by telephone, face to face and electronic access channels, make decisions within established procedures and quality standards for each service request to maximise customer satisfaction

You must be able to demonstrate and be committed to delivering first class customer service.


The core opening hours of the Contact Centre are 8.30am to 5.00pm Monday to Thursday and 8.30am to 4.30pm on Fridays.


If you would like more information on the requirements for this post please contact Susan Pote (01785 619293)

For further information and to apply please visit our website

Closing date for completed applications Tuesday 23 October 2018.

Interviews will be held on Thursday 8 & Friday 9 November 2018.






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