Financial Operations Support Assistant
Are you looking for a role to further your career in finance? Do you like a challenge in a fast paced environment to transform the service provided to Adult Social Care clients? If you are, this could be the ideal role for you.
We are looking for a Financial Operations Support Assistant to have a hands-on approach to problem solving by analysing data from different systems, whilst possessing exceptional interpersonal skills to be our bridge of communication for internal and external clients by phone and email. The role will give you a great exposure to work with our clients and managing their invoice queries or disputes, undertaking financial assessments and resolving any queries which arise on Financial Assessment forms with the Care Manager, relatives or service user as necessary.
The role involves recording financial assessment information in to the Adult Social Care computer system ‘Caredirector’ and notifying clients of charges for residential care, home care packages and Housing with Care. You will provide information and be the ‘Go to’ for advice about how charges are calculated in line with Department of Health's Care and Statutory Support guidance, as well as the City Council's non-residential charging policy.
You will have:
* Knowledge of welfare benefits such as Pension Credit
* An Awareness and understanding of Equal Opportunities
* An awareness of financial assessment procedures
* An understanding of Department of Work and Pensions benefits
* Knowledge of importance of confidentiality
* Experience of working with the public in a financial capacity within an office environment
Working Pattern - Full Time 37 hours per week
Interview Date - 15th November 2018
Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse community we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.
We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.
In return, we can offer you an excellent pension scheme, flexible working, 'MyCar' scheme, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.
This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
This post is covered by the Code of Practice on the English language fluency for public sector workers
Please note we will communicate any interview arrangements with you via email, so please check your email (including Spam/Junk) and WMJobs account on a regular basis after submitting your application.
Job Description and Person Specification.pdf