Customer Support Officer

Kidderminster Town Hall
£18127 to £22729 (career graded)
27 Nov 2018
13 Dec 2018
Job Ref
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern

Whatever your role within Wyre Forest District Council, every day you will be working to benefit the people of Wyre Forest. You can help shape our District’s future, and you will be part of a workforce that makes a difference.


Quality, professionalism and commitment are the key drivers of the services we offer to enhance the quality of life of local residents and visitors to the District. In order to maintain high standards it is necessary to have a diverse workforce who are highly competent and experienced, whose main focus is ensuring the services we offer meet the aspirations and needs of our local community.



We are looking for a committed, highly motivated communicator with a real passion for providing excellent customer service, putting the customer first in everything that they do. You will need to recognise customers in need and provide advice and support to find sustainable solutions to their financial issues. You will need to maintain high standards under pressure and be able to use your initiative, showing a positive and flexible approach within a team, in a diverse and challenging environment. Proven experience in problem solving, excellent communication skills with the ability to handle difficult situations is essential.



The successful applicants must : be educated to GCSE level (or equivalent) in at least Mathematics and English with excellent numeracy and literacy skills; have proven experience working directly with the general public in person and by phone; be able to work on own initiative and under pressure in a busy environment and be proficient in the use of IT systems



A training programme will be provided to enable the new appointee to enhance their knowledge and awareness of all Council’s services.


It is desirable that applicants also: possess NVQ Level 3 in Customer Service or equivalent; have local government experience, ideally with a working knowledge of legacy benefits and/or council tax and a knowledge of the local area and community.



This post is salary graded (E/F) Subject to NVQ 3 and 2 years working in the role. Grade E - £18127 to £20202. Grade F - £20724 to £22729.



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