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Customer Service Assistant

Employer
Tamworth Borough Council
Location
Tamworth, Staffordshire
Salary
£16,495 - £17,007
Closing date
21 Dec 2018

View more

Sector
Local Councils
Job Type
Customer service
Contract Type
Full time temporary
Working Pattern
Flexible hours
Hours
Full-Time

TAMWORTH BOROUGH COUNCIL

CUSTOMER SERVICES

CUSTOMER SERVICE ASSISTANT

37 hours per week

£16,495 - £17,007 per annum

Temporary contract until March 2020

Tamworth Borough Council’s customer service centre is at the heart of our council services and we are looking for an enthusiastic, highly motivated individual who would like to join our busy team.

Our customer service assistant must be someone who can work independently and as part of a team. The role is a varied one; you will undertake routine and one off tasks, whilst being the first point of contact for many of our customers.

Duties include greeting and advising customers who visit Tamworth Borough Council’s offices as well answering telephone calls and emails, and interacting with customers via webchat. You will also undertake a range of administrative duties including dealing with post, photocopying, scanning, indexing, and ordering stationery.

We are a team who welcomes new and fresh ideas, so come with your suggestions! We are on a journey within customer services; we embrace new ways of working and welcome new technologies. Computer literacy is essential as you will be required to promote the Councils digital services and to support our customers with online services.

If you would like an informal discussion about the post please contact Joanne Shaw or Debra Lewis on (01827) 709709.

The authority offers an excellent employment package with flexible working, health scheme, pension scheme and generous holiday entitlement. 

Appointment will be subject to satisfactory references, nationality check and medical clearance.

For further information and to apply please visit our website www.tamworth.gov.uk or email recruitmentapps@tamworth.gov.uk.

Closing date:  12 noon, 21st December 2018

Interviews: 10th January 2019

Late applications and/or CVs will not be accepted.  Agencies need not apply. We welcome applications from all sectors of the community. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks required for relevant posts.

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