The Birmingham Community Library Service is being transformed with a focus on customer needs and the development of new services alongside book lending, information services, access to IT and community activities. Vacancies exist for people who can work flexibly and who want to make a positive contribution to this exciting period of change. Community Libraries are a great place to work, full of variety and an important place in a locality that puts people first. Join our committed staff delivering high quality services.
The advertised post is for a Saturday Assistant working every Saturday (7.3 hours) at either Harborne or neighbouring libraries. It is a fixed term contract post until the 27 February 2020 with holiday pay available on a pro rata basis.
Key duties of this post include assisting customers and dealing with routine enquiries face-to-face and on the telephone, enrolling new borrowers, helping customers access IT services, issuing and discharging books on either a computerised or manual system.
Other duties may include undertaking general clerical duties e.g., stamping, stationery and filing as required, minor book repairs, Dealing with monies, taking fines, reservation fees and other income.
Successful candidates will gain access to many benefits of working for Birmingham City Council including automatic enrollment on the local government pension scheme. Other benefits include membership to the employee reward scheme “My Birmingham Rewards” which offers discounts at over 1,000 retailers.
Contracted employees also have full access to all training modules on People Solutions and other training provided by the library service. Further Job and career development opportunities available.
To assist the Library Manager and other Senior Staff in the provision of an effective, modern library service, including book lending, IT services and a range of other community services.
- Customer service skills
- Competent in use of IT
- Handle different types of information
- Previous experience of a customer facing role; using IT in a work environment; ability to categorise and sort information sources such as books
Previous experience of a customer facing role; using IT in a work environment; ability to categorise and sort information sources such as books
“Right to work in the UK documentation will be fully checked for all applicants. All non UK and non EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.”
Job Description and Person Specification