Grade: Band B

Salary: £16,923 to £19,317

Closing Date: 1st January 2019, midnight

This is your chance to join us at the forefront of the fight against terrorism.  

Do you think you have the skills and motivation needed to be a part of an evolving, dedicated team with rewarding career opportunities to serve your community?

An excellent opportunity has arisen for you to join our busy Business Resource Team to assist in the provision and delivery of a high quality transactional and customer service to support West Midlands Counter Terrorism Unit (WMCTU). We are a multi-functional team supporting operational delivery for policing counter terrorism in the West Midlands. A selection of tasks performed within the Department includes the administration process for personnel, training, finance, site maintenance and health and safety. 

You will be able to demonstrate a strong customer service ethic when dealing with telephone, email and face-to-face enquiries. 

although we are currently recruting into our finance team,  the department is made up of a number of teams performing a range of functions, therefore you may be required to work across the different teams if there is an operational need. 

You will be required to possess numeracy and literacy skills, together with ICT skills including Microsoft Office and ideally Oracle and GRS knowledge. You will need to understand the importance of accuracy when undertaking tasks and must be able to work on your own initiative prioritising tasks accordingly. 

You will be required to work office hours Monday-Friday but an element of flexibility is necessary to meet demand.

The preferred candidate will be subject to SC vetting.

The selection process will be:

• A papersift which will mark against the essential and desirable criteria of the job description.
• Competency based interview - we will be looking to interview for this vacancy mid January.

For further information on this role, please contact ct-employeeresourcing@west-midlands.pnn.police.uk

This role is located near to the NEC. 

“You must be a British citizen to work for the West Midlands Counter Terrorism Unit. If you hold dual nationality, one component of which is British, you may also be considered. However, if successful, you may be asked to relinquish your non‐British nationality (and any entitlement you may have to a foreign nationality) as a condition of your confirmation of appointment with WMCTU. One of your parents should also be British or have substantial ties to the UK. In the latter instance; substantial ties means that your parent is a citizen of a British Overseas Territory, a Commonwealth citizen, US citizen, EEA citizen, British national or citizen overseas, and they would need to have demonstrable connections with the UK by way of family history or have been resident here for a substantial period of time.

If you're already married to, or cohabiting with, a person who isn't a British citizen, you may still be eligible for employment at the discretion of the Department. You should note however, that marriage to, or cohabitation with, a person who isn't a British citizen after appointment may, in some circumstances, result in the withdrawal of security clearance and subsequent transfer to another Department, or (if this is not possible or the officer does not wish to transfer) dismissal. Each case will be considered on its merits, taking into account the ties between the person involved and the United Kingdom.”

Diversity and Inclusion Vision: “Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”

Please do not attach a CV/covering letter as these will not be used in during the application process.

Role Responsibilities:

• Deal with telephone calls, emails and face to face enquiries from internal customers and external Organisations.
• To carry out transactional duties in relation to overtime and expenses, purchase orders, filing etc.  ensuring that WMP policy and procedure is adhered to.
• Collate and update information for managers including statistical returns.
• Cash handling and administration of the safe.
• Booking travel and accommodation, adhering to WMP policy and procedure.
• Reconcile financial data from ledger to Excel spread sheets.
• Maintain and update records for management information.
• Prepare and post journals.
• To be responsible for the safe collection, receipt and appropriate re-direction of incoming post and goods.
• Essential Skills and Competencies:
• Computer literate in relation to Microsoft Word, Excel and diary management.
• Possess excellent customer service skills.
• Possess effective written and verbal communication skills.
• Able to manage own workload with limited supervision.
• Confidence to provide receptionist cover.
• Possess a high degree of accuracy and attention to detail.
• Able to learn new processes and systems quickly and effectively.
• Ability to demonstrate a flexible attitude towards work and to support team objectives.
• Desirable Skills and Competencies:
• Knowledge of Oracle based systems – Oracle HR, iproc, Discoverer 4i.
• Previous experience of cash handling.
• To have an understanding of health and safety at work and be aware of own responsibilities and actions.
• Good organisational skills.
• Will be able to work under pressure.