Customer Support Coordinator
Warwickshire is currently undertaking an exciting period of transformation. Technology is central to this and we have recently implemented a new social care system which is central to transforming the way we support vulnerable people.
The Care Systems Team provide the business facing support for Social Care systems, primarily Mosaic, and are fundamental in supporting Social Care change by making the systems the best they can be.
An opportunity has risen for a team leader to manage our Care Systems Service Desk. This role manages and ensures the availability of a critical internal customer support service helping Social Care practitioners get the most out of the systems they use.
We are looking for someone to continue embedding the good practice that has been implemented within the team and to enable continuous improvement.
37.0 Hours per Week
We are looking for someone with great people leadership and management skills and someone who is well organised and customer focused. While an understanding of Social Care or Business Systems administration would be an advantage, these are areas where we can support development.
For further information please see the attached Job Description & Person Specification.
Additional Information & How to Apply
For further information about the role please contact the hiring manager: Caroline Murphy - 01926 742965
Closing Date: 20th January 2019
Interview Date: 31st January 2019
To apply for this vacancy please click on the ‘Apply’ button.
Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.
Please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on firstname.lastname@example.org, including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.
Rewards & Benefits of working for Warwickshire
It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).
Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.
As if that wasn’t enough, you’ll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development.
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We welcome applications from everyone and value diversity in our workforce.Supporting documents
Job Description and Person Specification