Housing Solutions Officers
Do you get real satisfaction from helping people during times of need?
Are you a great communicator, negotiator and able to connect with people from all backgrounds?
Then let’s talk ….
A major change in Housing legislation sees the Homelessness Reduction Act come into force from 1st April 2018. This has created the need to introduce a brand new team focussed on preventing homelessness. You will need the ability to be creative and solution focussed to ensure we are offering practical relevant advice and guidance to everyone with a housing need.
You will be working directly with people to prevent homelessness, offering advice and assistance to customers across all housing tenures. You will be agreeing personal housing plans with Customers so will need excellent communication and negotiation skills.
Whilst the role will primarily be city centre based in our Customer Service Centre, in the future the role may become mobile and will include home visits on occasion so you must be prepared to travel and preferably have access to a vehicle.
You will be developing relationships with all partners including the Voluntary and Community Sector, in order to identify suitable services, support and housing for customers.
Experience of working with Private Sector Landlords and / or working in an ‘advocacy setting’ for vulnerable groups would be an advantage.
Knowledge of Housing legislation is useful but not essential as full training will be provided.
Working Hours: 37.0 Hours per Week
Interview Date: Week commencing 4th and 11th February 2019
In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.
Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.
We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.
This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
This post is covered by the Code of Practice on the English language fluency for public sector workers.
Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.
This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.
When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.
Need help with your application?
If you would like support in completing your application, then help is available at the Job Shop.
Coventry City Council’s Job Shop is a free service for all Coventry residents. Come in and see one of our dedicated advisers and receive 1 to 1 support.
We are open Monday-Friday 9.15-4.30pm (Thursday 10.30)
Address: 1 Bull Yard, Coventry, CV1 1LH
Phone: 024 7678 5740
Website: http://www.coventry.gov.uk/jobshopSupporting documents
Job Description and Person Specification.pdf