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Income Services Officer - Information Management

Employer
Birmingham City Council
Location
10 Woodcock Street, Birmingham, B7 4BL
Salary
£19,819 - £25,483
Closing date
16 Apr 2020
Reference
BCC000621

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Sector
Local Councils
Job Type
Housing, Revenues / Benefits
Contract Type
Permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

 Birmingham City Council Rent Service has a number of exciting permanent opportunities.

 We are looking for dynamic and enthusiastic Income services officers; ideally you will have experience of income collection and communicating with customers in a target driven environment.

 You should be able to work well as part of a team, with evidence of planning and organisational skills in order to allow the delivery of tasks within set deadlines and to effectively prioritise tasks.

 To be proficient in the use of multiple computer systems to process customer service requests, business triggered service requests, retrieval and analysis of information for management reports.

 To assist with the preparation and presentation as appropriate of statistical information and written reports on the performance for the functional team and activities within assigned areas of responsibility for performance review and governance to an appropriate standard for the reviewing audience.

 Accessing, filing and updating of information on computer systems using clear and concise language in order to summarise the content of telephone conversations and actions taken

 To carry out Rent Service administrative tasks as directed by Income Services Team Leaders and Management Officers

 You may have experience of dealing with and talking to customers in a target driven environment, and will need to possess verbal and written communication skills of a high level.

 Ideally you will be in possession of negotiation skills; you should be able to work well as part of a team, with evidence of planning and organisational skills in order to allow the delivery of tasks within set deadlines and to effectively prioritise tasks.

 

 

 

For any Informal enquiries please email Jenny Southall; jenny.southall@birmingham.gov.uk

 

BCC000621

 

A Disclosure and Barring Service (DBS) check will be undertaken

 

“Right to work in the UK documentation will be fully checked for all applicants.  All non UK and non EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.”

 

 

 

Supporting documents
Job Description and Person Specification

Company

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact bccHR@birmingham.gov.uk. When you have completed your application form this can be returned to bccHR@birmingham.gov.uk or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at: www.livingwage.org.uk.   

For the awards and support for our employees, please follow https://www.birmingham.gov.uk/homepage/169/job_vacancies  

Company info
Website
Telephone
0121 675 7070
Location
Birmingham City Council
Birmingham
West Midlands
B2 2XU
United Kingdom

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