Business Support Officer - Fixed Term Contract for 2 years
We are looking for an enthusiastic, self-motivated and committed team player to join our Business Support Team within Contract Services, we are responsible for the management of a range of front line services including waste collection, street cleansing, grounds maintenance, car parks, parks management and maintenance.
You will need to be highly organised and able to provide a wide range of administrative and service support tasks. You will be working closely with other members of the team, engaging with customers/contractors and supporting the administration of the parking enforcement management system.
You will require good communication skills and experience in using electronic systems, including the recording and inputting of information. We’ll need you to assess and resolve requests/enquiries from the public, by telephone and electronic access channels, make decisions within established procedures and quality standards for each service request to maximise customer satisfaction.
Proven experience of working within an office environment is essential; as is the ability to deal direct with the public. You must be able to demonstrate and be committed to delivering first class customer service.
For an informal discussion about the post please contact Sarah James (Business Support Team Leader) on 01926 456208