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Enforcement Officer

Employer
Coventry City Council
Location
One Friargate
Salary
£18,672 - £21,693 per annum
Closing date
19 Feb 2019
Reference
COVCC000171

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Sector
Local Councils
Job Type
Revenues / Benefits
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

 Dealing with customers and stakeholders, you will help to collect more than £400 million of Council revenue.

  • You will help the Council to achieve its collection targets and maximise resources to fund the vital services for local residents.
  • You will instigate robust debt recovery practices whilst being sensitive to the needs of our vulnerable residents.

 You will have:

  •  Excellent customer service, communication and negotiation skills.
  • You will be target driven and capable of managing your own workload and conflicting priorities.
  • You’ll have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.

The Councils Revenues Department collects more than £400 million in corporate revenue- combining; Council Tax, Non Domestic Rates, fees and charges.

The department is target driven to maximise the collection of Council income so that we can provide vital services to the people of Coventry.

Based in our brand new headquarters at Friargate, you will form part of a dynamic and motivated team of Enforcement officers. 

You will be responsible for attending the Magistrates Court on a weekly basis to interview customers and supporting our Court officers at committal hearings

 

 

Working Hours:  37.0 Hours per Week

Interview Date:  11/02/2019

Benefits

In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.

Need help with your application?

If you would like support in completing your application, then help is available at the Job Shop. 

Coventry City Council’s Job Shop is a free service for all Coventry residents. Come in and see one of our dedicated advisers and receive 1 to 1 support.

We are open Monday-Friday 9.15-4.30pm (Thursday 10.30)

Address: 1 Bull Yard, Coventry, CV1 1LH

Phone: 024 7678 5740

Email: jobshop@coventry.gov.uk  

Website: http://www.coventry.gov.uk/jobshop

Supporting documents
Job Description and Person Specification.pdf

Company

About Coventry City Council

Coventry

At Coventry City Council we never want to hear the words – ‘but that’s the way we’ve always done it!” We are a Council that’s looking for new ways of working to tackle new – and old – challenges. We have had great success already and made great strides in changing the way we deliver services and in the way we work with colleagues. We have brought in a new flexible approach to working – giving staff the power, skills and tools to work from the best place at the best time to get the job done. We have a new Customer Service Centre, more online services for residents, a new Council office building, and a city that is changing to meet a new age of driverless cars and superfast broadband. There’s never been a more exciting time to be a part of Coventry.

The City

Coventry

Coventry is a city that is changing fast – and we are looking for candidates with the right skills and personality to join our team and help take us into a bright new future. We are a city that is going places - with an inspiring, world-famous history and exciting times ahead. We are UK City of Culture 2021; home to award-winning universities, top level sport and concerts and famous brands such as Jaguar Land Rover and Severn Trent. We are a part of the ‘Midlands-Engine’, the home of the UK motor industry and a proud multicultural city. Major developments are taking shape around the city, including a new-look shopping centre, a water park, new business quarter, restaurants and a modernised rail station. More and more firms and families are relocating to our city as they see what we have to offer. Coventry is a great place to live and work, and it’s getting even better!

The Council

Coventry

Our city is changing – and the Council is changing too. Headed by Chief Executive, Martin Reeves – who has assisted in bringing in the new WMCA - the Council is committed to improving the quality of life for residents – and its workforce. The Council is bringing in new, streamlined ways of working and making more use of technology to deliver services in new ways – helping residents to do more for themselves online and to do business with us when and how they want.

Coventry City Council is a modern council for a new age, embracing technology and flexible working to continue to rise to new challenges. It’s a council that’s not afraid to try something new!

Company info
Website
Telephone
02476 97 5500
Location
One Friargate, Coventry
Coventry
West Midlands
CV1 2GN
United Kingdom

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