Revenues Services
Revenues Officer x 2 (Maternity cover)

37 hours per week
Scale  4 £9.78 - £10.64 per hour
£18,870 - £20,541 per annum

Do you thrive in a challenging environment? Can you make a difference for our customers and your team? Do you have what it takes to improve an already excellent service? Join us and help build on this success.

We are seeking 2 temporary Revenues Officers to cover maternity leave. You will undertake a role in either our billing or recovery sections. You will be part of our award winning Revenues Team, responsible for the administration of Council Tax, Business Rate and Miscellaneous Income accounts. Full training and ongoing coaching/mentoring will be given. We are looking for individuals who are committed to delivering a quality service, with a strong commitment to customer services.

Qualifications
The post holder should possess 4 GCSE’s, grades A – C, including Mathematics and English Language, or equivalent NVQ or other relevant qualification.

Experience
It would be beneficial if the post holder has previous experience working in a revenues environment or a customer services role.

Skills
• An organised and systematic approach to work to achieve performance targets.
• Ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.
• Excellent communication skills: both oral and written, to be able to explain complex legislation and communicate decisions effectively to customers.
• Ability to work through and interpret complex cases in a systematic order in accordance with relevant procedures.
• The ability to process high volumes of work efficiently and effectively and with a high degree of accuracy.
• Proficient in the use of a revenues application as well as a number of standard Microsoft applications (i.e.: Word, Excel, and Outlook)

Personal style and behaviours
• As a council employee you will be supported and expected to demonstrate the Councils Core Behaviours. Please note that these may be updated from time to time and are available on the Council’s intranet pages.
• Ability to provide a professional service to the customer, recognising their individual needs and circumstances.
• A flexible and adaptable approach to work and be able to deal with a number of issues simultaneously, responding to operational needs to deliver a high level of customer satisfaction.
• Ability to work under pressure and meet or exceed personal and team targets and deadlines, and be flexible in responding to changing circumstances.
• Ability to manage and prioritise own workload, to achieve personal or team targets.
• Ability to work and make decisions, within prescribed procedures, with the minimum supervision.

For an informal discussion about the role, please contact Joanne Morton on 01952 383905.

Please note employees who are at risk will be considered first for this position. Only if an appointment is not made will other candidates be considered.

Please complete the online application form as CVs will not be accepted.