Income Recovery Officer

7 days left

Leamington Spa, Warwickshire
£21,693 - £23,866 pa plus Bupa Cashplan, Pension Scheme, 31 days annual leave, flexible working
12 Feb 2019
01 Mar 2019
Job Type
Contract Type
Working Pattern

Permanent Post

An exciting opportunity has arisen for an Income Recovery Officer in our Sustaining Tenancies Team within Housing Services.

You will have a commitment to excellent customer service and attention to detail to ensure effective rent collection; whilst supporting our tenants to pay their rent and helping manage their arrears, paying particular attention to those who are claiming Universal Credit. They will aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers.

You will be required to handle telephone calls from customers, manage accounts, prepare and attend cases for court, liaise with other officer throughout the council, including Housing Advice, Housing Benefit and external agencies.

If you would like an informal chat about the role, please call Caroline Russell, Sustaining Tenancies Manager on 01926 456411.

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