The Role

To be responsible for day to day activities at service points as appropriate. To participate in direct service delivery and customer support. This may include shelving, answering enquiries, supporting customers to access services, the promotion of on-line resources, books, reading and events. To provide digital assistance to customers enabling them to access services and information on-line. To deliver outreach and promotional work, including children's activities, story times and author events as required. For a full description of the post please see the Job Description. 

Hours to be worked on alternate weeks.

Week 1
Wednesday 11.30 - 17.30
Thursday 13.00 - 1730
Saturday 09.00 - 16.00

Week 2
Tues 17.00 - 19.00
Wednesday 09.00 - 17.30
Thursday 09.00 - 17.30

Key Requirements

Good numeracy and literacy which includes the ability to work with decimal numbers and the ability to sort alphabetically. 4 GCSE passes, grade C or equivalent, to include English and Maths. Courteous and effective communication skills in person, by telephone and in writing. Experience of working with members of the public in a customer service environment. Ability to maintain confidentiality. Experience of using ICT and Windows based computer packages. For a full-list of essential and desirable criteria for this role please see the Person Specification.

This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

For further information please see the attached Job Description & Person Specification.

Additional Information & How to Apply

For further information about the role please contact the hiring manager: Denise Widdows on 07798 756 471 denisewiddows@warwickshire.gov.uk

Closing Date: 3rd March

Interview Date: 19th March

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on recruitment@warwickshire.gov.uk, including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.

Rewards & Benefits of working for Warwickshire

It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).

Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.

As if that wasn’t enough, you’ll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development.

We welcome applications from everyone and value diversity in our workforce.