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Customer Service Apprentice

Employer
Dudley Metropolitan Borough Council
Location
Dudley Council Plus
Salary
National minimum wage for age
Closing date
16 Apr 2020
Reference
Dudley000004308

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Sector
Local Councils
Job Type
Apprenticeship
Contract Type
Apprentice
Working Pattern
Standard
Hours
Full-Time

Job Details

NOT GOING TO UNI? See what Dudley Council has to offer

We are currently recruiting for immediate starts

Dudley Council apprentices develop professional skills, knowledge and confidence and an opportunity to gain a recognised qualification through its Apprenticeship Programme.  Dudley Council is recognised as the highest recruiter of apprentices in the Black Country.   

So if you are interested here are 5 good reasons to start your Apprenticeship with Dudley Council:- 

  • A real alternative to University
  • Earn while you learn
  • Gain qualifications
  • Improve your prospects

Dudley Council Plus is Dudley Council’s corporate contact centre. We are a busy front line service, dealing with thousands of telephone calls, visits, electronic contacts and payments every week. Our staff deal with various aspects of work and provide service resolution wherever possible (not just a switchboard service).

Apprentices gain vast customer contact experience during a placement with us, dealing with a diverse customer base in a demanding first point of contact environment. You will experience performance monitoring and statistical analysis and receive detailed training on many services within the council in order to handle a variety of customer enquiries.

Main work area will be Dudley Council Plus, 259 Castle St, Dudley, DY1 1LQ. However, we have staff working from various locations in towns across the borough and the opportunity will be available for you to work with staff at other locations too in order to maximise your experience (you  must therefore be prepared to work from any DMBC building in the borough).

Fixed Term Contract for 12 Months

An Apprenticeship with Dudley MBC will give you the opportunity to gain 'hands on' experience in the workplace whilst getting paid. The work you undertake in this role will support you towards completing a Level 2 apprenticeship in Customer Service.

The Benefits of an Apprenticeship:

  • Learning while you work
  • Developing practical skills & knowledge
  • Gaining job learning from other team members

We can offer:

  • Training, development & work experience
  • Recognised Level 2 apprenticeship
  • Paid annual leave & flexible working hours
  • A good support network throughout your apprenticeship

We are looking for candidates who have:

  • No experience is required as full training will be provided.
  • GCSE's in Maths & English Grade C or above/equivalent Functional skills level 1
  • Good communication skills
  • Ability to work as part of a team
  • Good IT Skills
  • Commitment to further development through training

This post is subject to a Basic Criminal Record Check.

NB: We reserve the right to close vacancies prior to the advertised date if a large number of applications are received

For an informal discussion please contact 01384 811300 (option 2) or email: apprenticeship@dudley.gov.uk .

For further information about Apprenticeships with Dudley MBC and the training involved, please visit our Apprenticeship microsite http://dudleycouncilapprenticeshipacademy.co.uk/

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance; https://www.wmjobs.co.uk/staticpages/20563/help/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

The Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/

Supporting documents
Customer Services Apprentice JD and PS

Company

Top tip when applying – As we’ve got a new recruitment system the application process has changed a little and we hope you’ll like it! 

You’ll first need to register and create a profile the first time you apply. 

Creating your profile will enable you do things such as track your application progress, view emails you’ve received from us and manage communication preferences, manage your interview bookings and offer information if successful.

About Dudley Council

It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve.

At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities.

We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk

We ensure communities influence council decisions and are committed to delivering services in partnership with communities.  We provide flexible and responsive service in partnership and help communities help themselves.

In joining a local authority that serves 320,000 residents you will become an integral part of a council that:

• is ready to embrace change, providing an environment in which you will be encouraged to make your mark

• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services

• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people

• wants borough residents to have their say through our community forums

• dedicates time to meaningful consultation and listen to the views of our residents

• is working with the community to encourage active involvement of our residents

We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan, Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.info

Company info
Website
Telephone
01384 811300
Location
Dudley Metropolitan Borough Council
Mary Stevens Park
Stourbridge
West Midlands
DY8 2AA
United Kingdom

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