Senior Customer Services Assistant: Rugby Library

Rugby Library, Little Elborow Street, Rugby, Warwickshire, CV21 3BZ
£18,672 - £20,541
22 Feb 2019
26 Mar 2019
Job Ref
Contract Type
Full time permanent
Working Pattern
See advert details

The Role

This role is based at Rugby Library where, as Senior Customer Services Assistant you will be responsible for supervising the Customer Service Assistants and Volunteers in delivering effective services to customers & ensuring a positive experience for customers of all ages. This will include assisting customers with enquires, the promotion of books, reading and delivering events as well as giving ICT assistance.
You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities often involving singing and telling stories. ICT plays a big role in libraries today so experience of using office packages, the internet & social media is necessary to assist our customers when answering enquires. You will also be responsible for preparing rotas, carrying out banking activities and the reporting of faults relating to the maintenance of buildings and equipment.

Week 1 Monday   09.00 - 17.30 (7.5) Tuesday  08.00-16.00 (7) Wednesday 09.00-17.30 (7.5) Thursday 09.15-17.45 (7.5) Friday 09.15-17.45 (7.5) Saturday Day off   Week 2 Monday   08.00 - 16.30 (7.5) Tuesday  10.00-19.00 (8) Wednesday 09.00-17.30 (7.5) Thursday 9.00-17.30 (7.5) Friday Day Off Saturday 09.00-16.00 (6.5)   Week 3 Monday   09.00 - 17.30 (7.5)
Tuesday  09.00-17.00 (7) Wednesday 09.00-17.30 (7.5) Thursday 09.00-17.30 (7.5) Friday 08.00-16.30 (7.5) Saturday Day off   Week 4 Monday   Day Off Tuesday  10.30-19.15 (7.75) Wednesday 09.00-17.30 (7.5) Thursday 08.00-16.30 (7.5) Friday 09.00-17.30 (7.5) Saturday 09.00-16.15 (6.75)


Key Requirements

4 GCSE passes, grade C or above or equivalent, to include English and Maths. A flexible approach to working hours to include working on Saturdays and Sundays. Experience of working with members of the public in a customer service environment. Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services. Ability to share enthusiasm and knowledge of books and reading with customers. Ability and willingness to create and deliver promotional activities for customers of all ages. Ability to participate effectively in the recruitment, selection, induction, appraisal, training, motivation and supervision of staff. 

 This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

For further information please see the attached Job Description & Person Specification.

Additional Information & How to Apply

For further information about the role please contact the hiring manager: Denise Widdows on

Closing Date: 24th March

Interview Date: 9th April

To apply for this vacancy please click on the ‘Apply’ button.

Our method of application is online, you will also be required to upload a supporting statement of how you meet the essential criteria.

Please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on, including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email and WMJobs account on a regular basis after submitting your application.

Rewards & Benefits of working for Warwickshire

It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).

Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.

As if that wasn’t enough, you’ll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development.

We welcome applications from everyone and value diversity in our workforce.

Supporting documents
Job Description & Person Specification

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