Customer Services Assistant - Bedworth Library

Bedworth Library, 18 High Street, Bedworth, CV12 8NF
£9,165 - £9,840
12 Mar 2019
26 Mar 2019
Job Ref
Job Type
Customer service
Contract Type
Working Pattern
Part Time

The Role

19.5 hours per week
£9,165 - £9,840 per annum

You will be responsible for day to day activities at service points as appropriate. You will participate in direct service delivery and customer support, this may include shelving, answering queries, supporting customers to access services, the promotion of on-line resources, books, reading and events. You will provide digital assistance to customers enabling then to access services and information on-line. You will also deliver outreach and promotional work, including children's activities, story times and author events as required.

Key Requirements

  • Good Numeracy and Literacy, which includes the ability to work with decimal numbers and the ability to sort alphabetically.
  • 4 GCSE passes (grade A-C or equivalent) to include English and Maths.
  • Courteous and effective communication skills in person, by telephone and in writing.
  • Experience of working with members of the public in a customer service environment.
  • Ability to maintain confidentiality.
  • Experience of using ICT and Windows based computer packages.
This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

For a full description of the post please view the Job Description and Person Specification 

Additional Information and How to apply

For further information about this vacancy please contact Denise Widdows on 01788 533 263 (Rugby Library) 01926 476 730 (Nuneaton Library) 07798756471 (Mobile) or

Closing date: 24th March 2019

Interview date: 8th April 2019

To apply for this vacancy please click here

Our method of application is online,you will also be required to upload your CV and a supporting statement of how you meet the essential criteria.

You will be notified of our shortlisting decision via email, so please check your emails on a regular basis after submitting your application.

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We welcome applications from everyone and value diversity in our workforce.


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