Could you support volunteers to gather experiences of NHS and care services?

You will organise ‘Enter and View’ visits to health and care services and community research to gather patient and public views as part of the Healthwatch work programme.

You will co-ordinate and support a team of volunteers; liaise with external organisations, produce questionnaires and other resources, analyse findings and write reports.

Purpose:                              

1. To organise Healthwatch research projects/work gathering feedback on NHS and social care services via ‘Enter and View’* and other methods as part of the Healthwatch work programme.
2. To co-ordinate, supervise and support Healthwatch volunteers to carry out Enter and View and other Healthwatch activities.
3. To recruit and train new volunteers to these roles and provide ongoing support.

[* Enter and view is the name of a specific Healthwatch power to visit NHS and social care premises for the purpose of seeing how services are delivered and gathering feedback from patents/service users. The method involves observations and interviews].

MAIN RESPONSIBILITIES

• To plan, co-ordinate and support volunteer involvement in Enter and View visits to health and social care settings and other activities to gather views and feedback on NHS and care services

• To undertake and support the writing of reports of findings from enter and view visits and other activities undertaken by volunteers and staff to ensure that good quality (rigorous) findings and recommendations are produced

• To produce and deliver project plans, ensuring that work is co-ordinated and completed within agreed timescales and resources, with appropriate rigour and competence and outcomes. Undertake problem solving as necessary.
• To promote volunteering in Healthwatch Coventry, recruit volunteers and train them to a sufficient level for their roles (induction and ongoing)

• To assess individual's skills and support needs and support the development of volunteers’ knowledge, competence and skills

• To maintain quality standards for volunteering activities ensuring volunteers enact the Healthwatch code of conduct and are able to gather good quality information about local NHS and care services through the community research methods used

• To lead and motivate volunteers and provide one-to-one or group support for volunteers

• To maintain understanding of issues related to volunteering roles such as safeguarding; dementia awareness etc

• To build and maintain strong relationships with external contacts and liaise externally to co-ordinate projects

• Work with Chief Officer regarding findings, reports and recommendations for change and how to influence changes

• To develop and maintain an understanding of local health and social care services

• To support Healthwatch communications work including that related to volunteering

• To maintain records and produce reports necessary for the monitoring of outcomes and to evidence work for the funder, Healthwatch Steering Group, partners and the wider community.

• To provide necessary support to the community engagement work of Healthwatch

• To provide cover for other team members as required

GENERAL DUTIES

1. To carry out the duties of the post at all times in accordance with Voluntary Action Coventry’s Health and Safety, Equal Opportunities and all other policies and procedures
2. To attend, submit reports to and service meetings as required
3. To collect information and submit articles for Voluntary Action Coventry publications as required
4. To maintain a neat and tidy workstation, enabling others to find materials in your absence whilst protecting confidential items
5. To carry out any other reasonable and necessary duty requested by the line manager

To apply:

For an application pack, phone 024 7622 0381 (option 3), email healthwatch@vacoventry.org.uk or download at www.healthwatchcoventry.co.uk   No CVs.

Closing date: 12 noon 15/4/19

Interviews: 29/4/19