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Customer Services Assistant: Rugby Library

Employer
Warwickshire County Council
Location
Rugby Library, Little Elborow Street, Rugby, Warwickshire, CV21 3BZ
Salary
£8,695 - £9,336
Closing date
2 Apr 2019
Reference
WARW000004662

View more

Sector
Local Councils
Job Type
Customer service
Contract Type
Permanent
Working Pattern
Part Time
Hours
Part-Time

Job Details

Customer Service Assistant - Rugby Library


To be responsible for day to day activities at service points as appropriate. To participate in direct service delivery and customer support. This may include shelving, answering enquiries, supporting customers to access services, the promotion of on-line resources, books, reading and events. To provide digital assistance to customers enabling them to access services and information on-line. To deliver outreach and promotional work, including children's activities, story times and author events as required. 
 
Key Requirements
  • Good numeracy and literacy which includes the ability to work with decimal numbers and the ability to sort alphabetically.
  • 4 GCSE passes (grade C or equivalent) to include English and Maths.

  • Courteous and effective communication skills in person, by telephone and in writing.

  • Experience of working with members of the public in a customer service environment.

  • Ability to maintain confidentiality
  • Experience of using ICT and Windows based computer packages

For further information please see the Job Description & Person Specification.
 

 

Additional Information
 
This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.
 
For information about the role please contact:  Library Team Leader- North: Denise Widdows Tel: 01788 533263 (Rugby Library), 01926 476730 (Nuneaton Library), Mobile: 07798 756 471 - E-Mail: denisewiddows@warwickshire.gov.uk
 
Closing date: 31st March 2019
Interview date: 16th April 2019
 

For more information and to apply for this vacancy please click here.


Company

As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 

WCC

We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel

Accreditations

Company info
Website
Telephone
01926 41 8125
Location
HR Service Centre
Shire Hall
Warwick
Warwickshire
CV34 4RL
United Kingdom

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