Skip to main content

This job has expired

Family Information Service Officer

Employer
Warwickshire County Council
Location
Saltisford Office Park, Ansell Way, Warwick,CV34 4UL
Salary
£20,541 - £23,111
Closing date
26 Apr 2019
Reference
WARW000004669

View more

Sector
Local Councils
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time, Part-Time

Job Details

Family Information Service - Family Information Service Officer

1 x Full Time 

1 x Part time 

Warwickshire Family Information Service (FIS) is a busy team that provides information and signposting support on a wide range of subjects to families and professionals working with families in Warwickshire. The role of FIS differs across the country; in Warwickshire we work very closely with professionals both within and outside the council to ensure families receive the information they need at the earliest possible opportunity to prevent escalation of need. This includes ensuring digital information is accurate and up to date via web-pages and social media, and managing a confidential helpline service. 


This is an exciting varied role. You will deal with telephone and e-mail enquiries on a wide range of subjects that a family may need. This increasingly involves families who have contacted the MASH (multi Agency Safeguarding Hub) and who are experiencing complex and emotional situations. There is an expectation to travel around Warwickshire representing FIS at events; and office based work including managing a database of Ofsted registered childcare and developing the FIS social media presence in Warwickshire. 


Key Requirements


We are looking for professional and enthusiastic people to help us achieve our drive to provide excellent customer service in everything we do. Due to the varied nature of the role you will need to learn new processes and take on information quickly, be flexible and adaptable, and be able to travel effectively around the county to represent FIS.

 

 

  To see the full vacancy and apply please click here  Part time position

To see the full vacancy and apply please click here  Full time position


We welcome applications from everyone and value diversity in our workforce.


Company

As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 

WCC

We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel

Accreditations

Company info
Website
Telephone
01926 41 8125
Location
HR Service Centre
Shire Hall
Warwick
Warwickshire
CV34 4RL
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert