Discretionary Grants and Awards

One Friargate
£18,672 - £21,693 per annum (Pay Award Pending)
15 Mar 2019
07 Apr 2019
Job Ref
Contract Type
Full time permanent
Working Pattern

We currently have vacancies within the Discretionary Grants and Awards Team located within the Revenues and Benefits service. Providing key support to some of Coventry’s most vulnerable residents, the team provide specialised advice and support to enable customers to access additional welfare provision.

If you have a passion for helping people and delivering excellent customer service you could be just what we’re looking for.

The role includes:

  • Customer service, face to face and telephone contact.
  • Ensuring that claim forms are completed fully and accurately and all information has been received in accordance with appropriate policy and procedures
  • Deciding and issuing discretionary awards and notifying customers in line with the relevant regulations, policy and procedures.
  • Assessing income and expenditure to help customers develop a budgeting plan. Identifying other funding available to maximise their income
  • Carrying out reviews of decisions if requested.

Please see attached job description for full details

To help improve our service further, we are looking for a dynamic individual who has excellent numeracy and literacy skills. You will need to have highly developed communication skills and be able to easily establish rapport with customers. The ability to organise and prioritise your own work with minimum supervisions is also essential as is the ability to maintain accurate records

Training and development

You will take part in our in-house training and also learn on the job from experienced staff. Training will usually cover service standards, technical knowledge, procedures and regulatory guidelines.


Working Hours:  37.0 Hours per Week

Interview Date:  15/04/2019


In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Need help with your application?

If you would like support in completing your application, then help is available at the Job Shop. 

Coventry City Council’s Job Shop is a free service for all Coventry residents. Come in and see one of our dedicated advisers and receive 1 to 1 support.

We are open Monday-Friday 9.15-4.30pm (Thursday 10.30)

Address: 1 Bull Yard, Coventry, CV1 1LH

Phone: 024 7678 5740

Email: jobshop@coventry.gov.uk  

Website: http://www.coventry.gov.uk/jobshop

Supporting documents
Job Description and Person Specification.pdf