Concessionary Travel Support Officer
- Employer
- Warwickshire County Council
- Location
- See advert details
- Salary
- See advert details
- Closing date
- 4 Apr 2019
- Reference
- WARW000004675
View more
- Sector
- Local Councils
- Job Type
- Administration / Clerical / Secretarial - inc PA, Highways / Transport / Traffic
- Contract Type
- Permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Concessionary Travel Support Officer - Concessionary Travel Team
Transport Operations manages a range of transport services for the County Council, including Concessionary Travel, Home to School Travel, Specialist Transport and Publicity.
The Concessionary Travel Team provides bus passes for older people and disabled people, allowing free off-peak bus travel.
About the role
You will be working within the Concessionary Travel Team, providing support to front line staff as well as dealing direct with customers by telephone and email. The main focus of the role is to approve bus passes which have been requested, and to follow this up with front line staff where information is unclear or errors appear to have been made. It will also sometimes be necessary to contact customers by telephone, letter and email.
You will be using a number of different databases, including Achieve Service (Firmstep) and Smart Connect, as well as general office software. You will be responsible for receiving and scanning sensitive personal data, and updating customer details. You will be taking telephone calls and monitoring the team email account on a day to day basis, as well as producing bulk mail outs for customers on a weekly basis.
You will also be expected to advise customers about the eligibility criteria, and the evidence they can provide as part of their applications. This will involve sensitive discussions with customer, carers and members of staff about the nature of an applicant's disability or disabilities, and about evidence which may demonstrate that someone has a qualifying disability.
Key Requirements
You will need to have good literacy and numeracy skills, and be quick and accurate using a computer. You should also have experience in dealing with large quantities of sensitive personal data and be able to work under pressure. You will need to be able to remain calm and tactful when dealing with distressed or difficult customers.
You need to have some knowledge of concessionary travel, and to be able to understand the eligibility criteria and advise members of the public on how to apply for a bus pass.
To see the full vacancy and apply please click here...
We welcome applications from everyone and value diversity in our workforce.
Company
As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.
Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story. We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here.
We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.
We work actively with partner organisations to deliver our core services:
- Schools and Learning
- Social Care and Health
- Community Safety
- Environment and Planning
- Leisure and Tourism
- Roads and Travel
- Website
- http://www.warwickshire.gov.uk/jobs
- Telephone
- 01926 41 8125
- Location
-
HR Service Centre
Shire Hall
Warwick
Warwickshire
CV34 4RL
United Kingdom
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