Customer Services Advisor Level 1

Broadgate House, Coventry
£18,426 - £19,554 per annum
20 Mar 2019
17 Apr 2019
Job Ref
Contract Type
Fixed Term Contract
Working Pattern
See advert details

Its 2019 and Customer Services within Coventry City Council has changed. We’ve brought our front-facing Services together in the heart of the city in our Customer Service Centre so that people are able to contact us once for all their needs. We also have teams based in Friargate, a brand new building by the train station. 

We have a number of roles available across our customer service teams. If this sounds like something you’d be interested in then keep reading… 

Customer Service Adviser Level 1 – starting salary £18,426 per annum Fixed term Contracts 

Customer Services has several vacancies within our busy Customer Services Contact Centre. Our business opening hours are 9:00 – 17:00, Monday to Friday, with shifts covering from 8:30 till 17:30 each day. 

You will be answering customer enquiries, raising service requests, completing applications and sign-posting as appropriate.You’ll be supporting people over the telephone, through e-mail and on occasion, face to face in our customer service centre.You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally you will have experience of working in a call centre environment although training will be given. 

There are both Part Time and Full Time positions available. 

Part time shifts are required to suit business needs and are likely to cover afternoon shifts supporting hours of 12:30-17:30. Arrangements to be agreed.  All roles will initially be offered on an initial 12 month contract. 

Keen to join the team? Please complete an application form, tell us about your previous experience and where you have used your skills to shine. As a large part of Coventry City Council we have a regular amount of posts available, this is an open vacancy and will close as soon as sufficient applications are received. Regular assessment centres will be held for shortlisted candidates. Assessments will consist of a competency based interview and a work based role play. 

If you aren’t sure or have some questions we’d be happy to talk to you, call one of the management team on 02476 786639 / 02476 787605 for an informal conversation. 

Applicants that have been through a Customer Services Assessment Centre and been unsuccessful in the last 12 months need not apply 

Planned shortlisting and assessment dates:

Shortlisting      Assessment Date                          

12/04/2019      17/04/2019

19/04/2019       24/04/2019

26/04/2019       01/05/2019

03/05/2019       08/05/2019 



In return, we can offer you an excellent pension scheme, 'MyCar' scheme, flexible working, interest-free loans on annual travel cards, discounts at a number of city centre restaurants, shops and other establishments.

Coventry City Council is committed to delivering the best possible services and improving the quality of life for Coventry people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

Key Requirements

This Authority is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.

This post is covered by the Code of Practice on the English language fluency for public sector workers.

Please note we will communicate any interview arrangements with you via email, so please check your email and WMJobs account on a regular basis after submitting your application.

This vacancy and advert will be closed as soon as sufficient applications are received. Therefore, it is strongly advised that you complete and return your application as soon as possible.

When recruiting, we review candidates against our Behaviour Framework . To find out more information about the Behaviour Framework please click here.

Need help with your application?

If you would like support in completing your application, then help is available at the Job Shop. 

Coventry City Council’s Job Shop is a free service for all Coventry residents. Come in and see one of our dedicated advisers and receive 1 to 1 support.

We are open Monday-Friday 9.15-4.30pm (Thursday 10.30)

Address: 1 Bull Yard, Coventry, CV1 1LH

Phone: 024 7678 5740



Supporting documents
Job Description and Person Specification.pdf

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