Customer Service Adviser
- Employer
- Warwickshire County Council
- Location
- Kings House, Bedworth
- Salary
- £18,672 - £20,541
- Closing date
- 2 Apr 2019
- Reference
- WARW000004676
View more
- Sector
- Local Councils
- Job Type
- Customer service
- Contract Type
- Full time permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Customer Service Adviser - Customer Service Centre Supporting People Team.
We have permanent Customer Service Adviser roles within the Customer Service Centre Supporting People Team, based at King's House in Bedworth. The Team provides people with a single point of access to local information, advice and other key services.
We provide a county-wide adult social care service that supports vulnerable people by providing an initial triage, evaluation and response service, including provision of accurate information and advice, signposting and initial problem-solving at the first point of contact.
You will be working as part of a team as the single point of contact for requests for information, advice and services from the public, within the Council and other agencies.
Key Requirements
We are looking for professional and enthusiastic Customer Service Advisers us achieve our drive to provide excellent service in everything that we do.
Our business is changing rapidly so the ability to learn new process and systems is paramount. You'll have strong communication skills, a good understanding of IT systems and a real commitment to service improvement.
Experience of working in a customer service environment, with the ability to deal with a continuous stream of contacts requesting a service is essential.
This is a very demanding but rewarding role.
To see the full vacancy and apply please click here
We welcome applications from everyone and value diversity in our workforce.
Company
As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.
Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story. We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here.
We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.
We work actively with partner organisations to deliver our core services:
- Schools and Learning
- Social Care and Health
- Community Safety
- Environment and Planning
- Leisure and Tourism
- Roads and Travel
- Website
- http://www.warwickshire.gov.uk/jobs
- Telephone
- 01926 41 8125
- Location
-
HR Service Centre
Shire Hall
Warwick
Warwickshire
CV34 4RL
United Kingdom
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