Customer Service Adviser
Customer Service Adviser - Customer Service Centre Supporting People Team.
We have permanent Customer Service Adviser roles within the Customer Service Centre Supporting People Team, based at King's House in Bedworth. The Team provides people with a single point of access to local information, advice and other key services.
We provide a county-wide adult social care service that supports vulnerable people by providing an initial triage, evaluation and response service, including provision of accurate information and advice, signposting and initial problem-solving at the first point of contact.
You will be working as part of a team as the single point of contact for requests for information, advice and services from the public, within the Council and other agencies.
We are looking for professional and enthusiastic Customer Service Advisers us achieve our drive to provide excellent service in everything that we do.
Our business is changing rapidly so the ability to learn new process and systems is paramount. You'll have strong communication skills, a good understanding of IT systems and a real commitment to service improvement.
Experience of working in a customer service environment, with the ability to deal with a continuous stream of contacts requesting a service is essential.
This is a very demanding but rewarding role.
We welcome applications from everyone and value diversity in our workforce.