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Customer Services Advisor

Employer
Rugby Borough Council
Location
Rugby, Warwickshire
Salary
£19171 - £21166
Closing date
28 Apr 2019
Reference
REQ000175 - REQ000173

View more

Sector
Local Councils
Job Type
Customer service
Contract Type
Full time permanent
Working Pattern
Standard
Hours
Full-Time

Job Details

CUSTOMER SERVICES ADVISORS

£19,171 - £21,166

1 x Full time Permanent & 1 x Full Time 6 Months Fixed Term

  As part of the Council’s commitment to the successful delivery of person-centred services and the achievement of better outcomes for people, we are looking for customer service professionals with experience of using customer service technology, specifically a customer database or Customer Relationship Management (CRM) system.

You will need to be good at communicating with customers face to face and over the telephone and able to deal with their enquiries calmly and efficiently. Good keyboard skills are essential.

If you would like to work as part of a team of Customer Service Advisors, you will be responding to a range of enquiries about council tax, housing tenancies, environmental issues, the electoral roll, licensing, parking, community safety and so on.   

To do this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care.

For an informal discussion about these roles, please call Carol Thomas or Emma Tomlinson our Customer Services Team Leader(s) on 3241 or 8108.

You can view full details of this job via our website www.rugby.gov.uk , where you can also apply on-line.  If you are unable to apply on-line please contact 01788 533564, or e-mail: contact.centre@rugby.gov.uk for further assistance.

 

Closing Date: 28 April 2019

Interview and Test Date: 8 May 2018

Company

Rugby’s one of the fastest growing boroughs in the country and at Rugby Borough Council, we have ambitious plans to drive growth and investment in the future.


With our world-renowned status as the birthplace of the game, Rugby shall soon become home to the World Rugby Hall of Fame under an exciting new partnership between Rugby Borough Council and World Rugby.


We recently opened a new leisure centre and a new crematorium, investments for our growing population – set to reach 130,000 in the next 15 years.


And with major housing, retail and employment developments both recently completed and in the pipeline, it’s an exciting time to live and work in Rugby.


Rugby Borough Council aims to recruit staff who share our ambition and vision – and in return, we’re committed to investing in your personal growth.


An equal opportunities employer, we offer flexible working hours and a wide range of training and development opportunities.
To find out more about Rugby Borough Council and our current vacancies, visit www.rugby.gov.uk
 

Company info
Website
Telephone
01788 533571
Location
Rugby Borough Council
Town Hall
Evreux Way
Rugby
West Midlands
CV21 2RR
United Kingdom

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